Service Officer at Statens Service Center in Oskarshamn

At the service office in Oskarshamn, we are three employees and are part of an office area that stretches from Oskarshamn in the east to Gislaved in the west. We work with a service-oriented approach where you and your colleagues take joint responsibility for your mission and learning. We actively work with continuous improvements, and it is part of the role to contribute to the development of the organization.

Main Responsibilities

As a service officer, you provide quick and professional service by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the collaborative authorities' e-services and find information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical approach.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is allocated each day for you to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You will also work at other service offices, which may sometimes occur at short notice.

Here you can watch a video about the role of a service officer (On Platsbanken: to watch the video, please go to the job advertisement at www.statensservicecenter.se/lediga jobb and then click on the link in the advertisement text)

Qualifications

You are driven to provide our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from diverse backgrounds and abilities. In short, we are looking for someone who has a positive attitude and is quick to learn new knowledge.

We are looking for someone who has:

• A university degree of at least 80 credits/120 ECTS or equivalent knowledge obtained through work experience
• Worked for at least two years in the last five years in a service profession where you have informed and guided customers in personal meetings.
• A valid driver's license (B)

Additionally, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate verbally and in writing in Swedish
• Communicate verbally in English
• Adapt your working methods to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Other Information

The position is 100% and permanent. We usually apply a six-month probationary period. Start date is negotiable. We do not have the opportunity for remote work. As an employee, you may also be assigned to war placement based on total defense needs.

We welcome your application including a CV and cover letter by January 25, 2026. To ensure a fair and accurate assessment, it is crucial that you provide the year and month for each employment along with a brief description of your tasks. If this information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews on January 27-28 in Oskarshamn.

Statens Service Center

We offer you a workplace where you can contribute your skills in services that are close to citizens and authorities. Statens Service Center has the mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to individuals and businesses regarding matters related to several authorities.

As an employee with us, you will have opportunities for professional development, career advancement, wellness benefits, and a wellness hour each week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the state value base. This means that we follow six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Feel free to read more about us here.

Our operations are located throughout the country. The main office is in Gävle. We are also a preparedness authority within the economic security sector. Together, we are 1,500 employees.

Statens Service Center promotes a discrimination-free workplace with increased diversity and equality.

We have made a medieval for our advertisements and kindly decline contacts from media and recruitment companies.